Who we are
This website is run by Spark Brake & Parts Cleaner, 5925 Tomken Rd, Unit 11, Mississauga, Ontario L4W 4L8, Canada.
For anything about privacy, call +1 (437) 988-0193 or use the enquiry form and choose “Something else”. We handle personal information in line with Canada’s federal private-sector privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
When you send an enquiry, you give us your name and email address. You may also give a phone number and company. We record the type of enquiry you chose, your message, and the page you sent it from.
When you call us, we use what you tell us to help you.
When you visit the site, your browser sends technical information such as your IP address, browser and device type, the pages you ask for and the time. Our hosting provider, Vercel, handles this to deliver and protect the site. Vercel Web Analytics also counts page views. It uses no cookies, identifies a visit only by a short-lived hash that is discarded after 24 hours, and keeps aggregated figures such as page, referring site, country or region, device type and browser.
If you accept analytics, Google Analytics and Google Tag Manager collect information about how you use the site, such as the pages you view, how you arrived, your device and browser, and your approximate location. They use cookies to do this (see the table below).
How we use it
- To answer your enquiry, including discussing supply and dealer or distributor terms. We receive each enquiry by email and in a spreadsheet. We do not send you an automatic email when you submit the form.
- To keep the site working and secure.
- If you accept analytics, to understand which pages are used so we can improve the site.
We use enquiry details only to deal with your enquiry and to keep a record of it. We do not sell personal information. We do not currently use advertising or remarketing cookies. If that changes, we will update this page and ask for your choice again.
Your choices
The first time you visit, a banner asks whether you accept analytics. Google Analytics and Google Tag Manager do not load, and set no cookies, unless you accept. Declining does not limit what you can do on the site.
Your choice is remembered in your browser’s local storage, not in a cookie, for 12 months. After that we ask again. You can change it at any time. If you withdraw consent, Google Analytics stops collecting from that point and we delete its cookies from your browser; it takes full effect on your next page load.
You can also block or delete cookies in your browser settings.
Where and how long
These providers may process information on servers outside Canada, including in the United States. Information held there can be accessed under the laws of those countries.
We keep enquiry details for as long as we need them to deal with your enquiry and for our ordinary business records, then delete or anonymize them. Google Analytics data is kept for the period set in our Google Analytics account.
Your rights
You can ask us for access to the personal information we hold about you and ask us to correct it. You can withdraw your consent, as described above, and you can ask us questions or raise a concern about how we handle your information. Contact us using the details in “Who we are”.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
Security, children, changes
Security. This site uses an encrypted connection (HTTPS), and we use reasonable safeguards for the information we hold. No method of sending or storing information is completely secure.
Children. The site is for people who work in or run automotive and industrial businesses. It is not aimed at children.
Changes. When we change this policy we will post the new version here with a new date. If a change affects cookies, we will ask for your choice again.